Before cancelling, check the current status and refund terms of your booking. Refund eligibility depends on when you cancel relative to planned pickup. Closing the page or leaving a payment unfinished does not submit a cancellation request.
Refund rule
Full refund when cancelling at least 24 hours before pickup; no refund afterwards. Cancel through Manage your reservation after confirming access with a code. Check the refund amount and terms before confirming. The supplier settles the security deposit separately.
Check the exact deadline for your booking in reservation management. The actual elapsed time before pickup matters, including during daylight-saving clock changes. Do not round the deadline to the end of the day or to midnight.
After that deadline, nothing paid is refunded. If you have not paid anything, there is nothing to refund.
How to cancel
- Open Manage your reservation.
- Enter your booking number and the email address used when booking. Confirm access with the code sent to that address.
- Check the status, planned pickup and refund information. Select cancellation if it is available.
- Read the summary and confirm the action. Merely visiting the page does not cancel anything.
- Check the result. If the page reports an error or shows no result, read the current status before trying again.
Do not share your access code. If cancellation is unavailable or the information does not match, contact BEEP with your booking number. Do not send payment-card details.
Rental payments and security deposits
Rental payment, advance payment, security deposit and damage excess are different amounts. Refunding a rental payment does not automatically release a security-deposit hold. The supplier collects and settles the security deposit. Its refund or release also depends on how it was secured and on bank processing.
A cancellation confirmation does not mean that funds have already reached your account. Check the settlement information. If an expected refund has not arrived, give support your booking number. This guide does not promise a single processing time for every payment method and bank.
Changing your plans
Cancelling and placing a new booking are separate operations. The new price and availability can differ. Do not cancel an existing booking on the assumption that a replacement booking on different dates is guaranteed. An extension request follows a separate process after the rental starts.
Content checked: 23 October 2026. The refund rule uses the same source as the booking policy.